Goodwill arrangement
What does our exemption policy entail?
You will receive the invoice for your treatment from Infomedics. Kaakchirurgie Zuidas does not have contracts with health insurers. You must therefore submit the invoice to your health insurer yourself. Oral and maxillofacial surgery is usually covered by basic health insurance. The amount your health insurer reimburses depends on the terms of your policy and any excess you may still have outstanding.
Would you like to make use of our goodwill scheme? In that case, you must provide us with the full claim statement from your health insurer within two months of the invoice date. In addition, the full invoice must have been paid to Infomedics. If you arrange a payment plan with Infomedics, you will no longer be eligible to make use of our goodwill scheme.
Following an individual assessment, Kaakchirurgie Zuidas may grant a discount of up to 25% on the portion of the invoice not reimbursed by your health insurer. This discount applies exclusively to the non-reimbursed portion. The compulsory excess and any voluntarily increased excess remain entirely at your own expense and are not covered by the discretionary discount scheme.
Follow the steps below:
Step 1: Submit the invoice to your health insurer
Submit the invoice to your health insurer via the app, website or by post. You will then receive a claim summary showing the reimbursement, any excess that has been deducted and the amount not covered.
Step 2: Pay the full invoice to Infomedics
Pay the full invoice to Infomedics using the account number and payment reference stated on the invoice. You can also use the payment button or QR code for this.
Step 3: Apply for a goodwill payment from Kaakchirurgie Zuidas
Email the full claim summary from your health insurer and your proof of payment to declaraties@kaakchirurgie-zuidas.nlen, stating your name and date of birth.
Step 4: Assessment of your application
Kaakchirurgie Zuidas will assess, based on the claim summary, which part of the non-reimbursed amount may be eligible for a discretionary payment. You will be notified of this by email.
Step 5: Reimbursement of the approved goodwill payment
Following assessment, the approved goodwill payment will be refunded to you via Infomedics. Processing this may take a few working days.
Questions about your invoice or payment: Infomedics 036 - 203 19 00 | www.infomedics.nl