Reimbursements

Goodwill arrangement

After your treatment, you will receive an invoice from Infomedics.
You can submit this invoice to your health insurer yourself. Depending on your policy, part of the costs will be reimbursed, usually between 65% and 100%. Any amount that falls under your excess will always be paid by you.

What happens after you have received the reimbursement from your health insurer?
You transfer the amount reimbursed by your insurer and the excess directly to Infomedics. We also ask you to email us the settlement statement from your health insurer.
After checking this statement, Kaakchirurgie Zuidas will exempt you from the non-reimbursed portion (the personal contribution). This means that if, for example, your health insurer reimburses 75% of the invoice, you only have to pay 75%. We will cover the remaining 25% (the personal contribution).

Please note: The personal contribution is not the same as the excess. You always pay the excess yourself, regardless of where you are treated.

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Insured Care
Most maxillofacial surgeries are covered by the basic insurance. This means you only need to pay the excess. In 2025, the mandatory excess is €385. If you have chosen a higher excess, this amount may be different. A referral letter from your dentist, orthodontist, general practitioner, or medical specialist is required for reimbursement from the basic insurance.

Uninsured Care
Treatments not covered by the basic insurance, such as implants or aesthetic procedures, are considered uninsured care. You will receive an estimate of the costs in advance. You will need to pay this bill yourself. If you have additional insurance, you may be able to claim some of the costs back.

Aesthetic treatments, such as botox, fillers, or eyelid surgeries, are not covered by the basic insurance. The intake for these procedures is free, and you will receive an estimate in advance. Payment for aesthetic treatments must be made immediately after the treatment via card payment.

Authorization
For certain treatments, such as dentures, prior authorization from your health insurance company is required. We are happy to assist you in applying for this authorization. If the authorization is approved, the costs will be reimbursed. Without authorization, you will need to pay the costs yourself.

Billing

For questions regarding billing, please contact us via declaraties@kaakchirurgie-zuidas.nl.

We provide surgical procedures for the mouth, jaw, or face. Generally, these are covered by basic insurance (insured care). This includes tooth extractions, wisdom teeth extractions, implant placements for dentures, pain relief (abscesses, broken teeth or molars, TMJ problems), root-end treatments, MRA’s (snoring appliances for OSAS), and treatments for children.

These services are insured, meaning that in principle, you only need to pay the deductible. In 2025, the mandatory deductible is €385. If you have agreed upon a voluntary higher deductible with your insurer, this may be higher. If you've already consumed part of your deductible for other care, you will pay no more than €385 (or higher if agreed with your insurer) for insured care.

Kaakchirurgie Zuidas has not yet contracted with insurers as we are a newly started clinic. This means your insurer may charge you a co-payment. However, we have agreed that you will not pay more than what would have been charged at a hospital with which your insurer does have contracts. In other words, you will not have to pay a higher contribution.

Infomedics
You will receive an invoice from Infomedics. You can submit this to your insurer. Depending on your policy, reimbursement can range from 65% to 100%. The deductible is first deducted by your insurer.
After reimbursement by your insurer, you will pay the remaining amount to Infomedics. Send the reimbursement statement from your insurer to us by post or via email (declaraties@kaakchirurgie-zuidas.nl). We will verify the statement and write off the non-reimbursed portion. This means you only pay what your insurer reimburses.

What are the steps

For the step-by-step guide, please refer to our coulance regulation.

Coulance regulation